I am so disappointed in this company. I did not realize how many people were taken advantage of, I didn't know that anyone was taken advantage of. I contacted the owner of Calypso Minerals, Jennifer, with this:
"Hey Jennifer, I just wanted to touch base with you on something. I've gotten a few comments about not being able to trust Calypso Minerals as people order products and never receive them and when they try to contact you about it, you don't respond. And that really bums me out. I think your products are amazing and I really do love them but I just can't bring myself to recommend your products to people if they aren't receiving what they're paying for.
I really don't want to recommend that people avoid buying from you because I LOVE the products you have but after receiving some e-mails concerning this issue, I feel like I may have to.
I just wanted you to be aware about what my followers are saying to me.
Sonja"
To which I got the response:,
"This really bums me out too. I had 2 people that I shipped products to that I had received their products back but reshipped and will also send refunds, I am in the middle of divorce and a move and nasty custody issues and closed my shop so that I could catch up."
Which is all well and good but I've gotten WAY more responses than two. I thought maybe if I addressed the issue with her she would maybe offer a solution, instead she offered an excuse. I'm really sorry that she's having personal issues as I'm sure that's got to be really difficult. However, if you can accept orders from people, you'd better be willing to fill them.
I am so so sorry if you have had any issues with this company. As I've said, I did place an order with her, I was not sent my stuff for free, and I had no issues, though she did know that I have a blog so maybe that's why I received my stuff from her.
But I have gone back through my old posts where I've products from her and added an edit in so I'm doing what I can to make sure that this doesn't happen to anyone else because of something positive I have had to say about these products. And from what I'm understanding this is not the first time this has happened with this company. She has closed her Etsy shop but I have seen that she is still advertising through her facebook page.
So please do NOT place any orders with Calypso Minerals as it seems you will just be throwing your money away!
Again, I am so so sorry for anyone who has had issues with this company. If something like this has happened to you, you should report it to the Better Business Bureau, as it is a crime.
This makes me sad as well! I am afraid I am going to have to stop using the products in looks for my blog. Real bummer! I hate when things like this happen. I will be sure and post this link to my Calypso Minerals post. Thanks for letting us know Sonja!
ReplyDeleteArg. Arg so hard.
ReplyDeleteThat's sad, I was actually going to place an order with them but now i'm glad I waited. Its such a shame because her products look fantastic!
ReplyDeleteI truly appreciate your honesty! Thank you for sharing!
ReplyDeleteNot the first time I have heard of her messing around with her customers I had heard several complaints about her previous shop a long time ago so never placed an order. One would think she would have better sense such a shame :( thank you for taking such good care of your readers.
ReplyDeleteHI,i've seen one of your gorgeous look like a profile picture on facebook and i want to ask you if is you r profile or have your permision to post the picture.
ReplyDelete:*:*
http://www.facebook.com/photo.php?fbid=208200832611830&set=a.125327894232458.21878.125327794232468&type=3
It is my eye and I didn't give anyone permission to use it. Thanks for spotting that for me!
DeleteIt really stinks but I'm sure there are plenty of businesses out there who care about their customers and making a good name for themselves that they would never allow something like this to happen. It just stinks that some people are out money because she's unethical.
ReplyDeleteThanks for posting this. Frankly, I was surprised when I saw her products popping up again recently. I still remember all the drama she caused when she initially went bust, and VintageorTacky got so many comments and emails from angry customers that she had to make a video about it. It seems things haven't changed =/
ReplyDeleteIs this a recent blog piece? There've been complaints about CM for YEARS. I too love their products but know the company cannot be trusted. Jen always has excuses. Poor thing, she must not be able to stop herself (from lying). I'm not surprised she's getting a divorce.
ReplyDeleteHello Sonja,
ReplyDeleteMy name is Tanesha Coley. Thank you for posting this. Came across it by accident. Wish I saw it Much much earlier because I had placed an order a few months ago and never got my promised refund back or the products. I sent many emails but no recent response. The sad thing about it is that I live in the UK and spend almost £100 which is alot of money and it doesn't seem like I will ever see that money again. Jen has even closed own the Facebook page so I am pretty much at a loss. Can't complain to a agency like the one mentioned above. Appreciate u letting ppl know.
Another victim here & I am starting up a class action against her, if you want a part of if please let me know!
ReplyDeleteAlso trading under POP ROX cosmetics now - http://www.etsy.com/people/poprox1
ReplyDeleteI know someone who promotes for pop rox and she's an honest MUA on Fb. So is pop rox the same owner? Because it said the owners name is Kevin Turner? Any info would be awesome so I can pass along so she will no longer promote for them.!
ReplyDeleteI believe that he is Jen's boyfriend but can not be positive...the products are coming from the same town as Calypso.
Deletei asked on his facebook page if Pop rox and calypso mineral cosmetics are the same company or if they're related, and he said no... I hope is true
DeleteJust 'won' poprox samples from the poprox fb page, I have been asked for my email address?
ReplyDeleteWhat pop rox is CM? Are you guys sure.;/
ReplyDeleteSo is pop rox selling soap diy from tkb??? And is it CM
ReplyDeleteCheck out Ciaobellaxoxo1 on Etsy! Same person so be careful.
ReplyDelete